Frequently Asked Questions (FAQ)

Doxa is more than just an IT service provider; we are your business's Technology Partner. Our primary mission is to identify challenges, provide effective solutions, and help businesses grow and improve their operations through technology. Our services include website design and development, custom software solutions, CRM systems, automation, cybersecurity, AI solutions, graphic design, and brand identity design.

Yes, the initial consultation at Doxa is completely free, with no obligation to place an order. We first seek to understand your business, its existing challenges, and your goals. We then recommend solutions tailored to your needs and circumstances. Consultations can be arranged online or in person by prior appointment.

Yes. After reviewing your requirements, Doxa provides a professional proposal that includes the project scope, services and deliverables, proposed solution, estimated timeline, and a financial quotation in the form of a pro forma invoice. This process reflects our respect for your time and supports informed decision-making, ensuring that all details are clear before the contract is signed.

The duration of each project depends on the type of services, technical complexity, and required features. After reviewing and analyzing your requirements, the proposed timeline is outlined in the project proposal. Once the proposal is approved and a formal contract is signed, the project stages and delivery schedule are finalized and managed according to the agreement between both parties.

Yes. You can request any of Doxa's services independently, such as UI/UX design, website development, brand identity design, server setup, technical troubleshooting, or CRM system development. You can also combine multiple services into a single, integrated project. Our recommendations are always based on your business's actual needs.

Yes. A project does not always need to start from scratch. The Doxa team can evaluate your existing website or software system in terms of user experience, visual design, performance, security, and technical architecture. Based on the assessment results, we may recommend solutions such as redesign, optimization, debugging, or technical modernization to help avoid unnecessary costs.

Absolutely. Doxa is dedicated to helping businesses use technology effectively. Our services are also available to startups, retail stores, small and medium-sized businesses, and independent entrepreneurs. We strive to recommend solutions tailored to each client's goals, priorities, and budget.

Information security and confidentiality are fundamental principles of our collaboration with clients. Depending on the nature of the project, measures such as access control, secure server configuration, encrypted communications, backups, and vulnerability assessments are implemented as appropriate. Responsibilities and commitments regarding security, confidentiality, and data management are also defined in the formal contract according to the project's requirements.

Yes. For eligible projects, Doxa provides a free two-week period after delivery for system usage training, functional testing, and resolving issues related to the agreed project scope. The purpose of this period is to ensure that clients become familiar with the system and that any potential issues identified after delivery are addressed. Additional maintenance and support services after this period are available, if needed, under a separate agreement.

Working with Doxa begins by submitting a project request or booking a completely free consultation. After discussing and reviewing your needs, we prepare and send you a proposal that includes the recommended solution, project scope, timeline, and pro forma invoice. Once you have reviewed and approved the proposal, a formal contract is signed. The project is then executed, tested, and delivered according to the agreed stages and commitments, followed by the two-week training and debugging period under the terms of the contract.